What information we collect about you
How information about you will be used
How long your information will be kept for
Where your information is kept
Access to your information and correction
Changes to our privacy notice
How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, email address, phone number, relevant medical history which may suggest that a service or treatment should not go ahead or certain products/services should not be used (eg allergies, pregnancy, skin conditions).
We operate CCTV across the premises for the safety and security of our clients and staff as well as a deterrent for the purpose of criminal activity.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
Providers of our salon IT systems: Booksy
We have rigorous data protection and security policies in place with all our suppliers.
Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.
We will not share your information with any other third party.
We would like to send you information about products and services which may be of interest to you.
For existing customers, we will not ask for consent as this information was collected as a result of previous engagements at the salon.
For new customers, you will be asked to opt in or out of marketing emails.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us at
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information for 2 years.
We will review your information and if you have not used for service within a 2 year period, the information will be deleted.
WHERE YOUR INFORMATION IS KEPT
Your information is stored on Booksy's secure booking system.
For services that require relevant medical history, this is stored securely.
Only our staff have access to the system and history cards.
CCTV is active on premise to insure security for our staff, customers and data.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you.
If you would like a copy of some or all of your personal information, please contact us by emailing
We want to make sure that your personal information is accurate and up-to-date.
You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage.
This privacy notice was last updated on 25th May 2018.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
Or write to us at 110 HighStreet, Croydon, Surrey, CR9 1PB